Sometimes, Avast security software may conflict with the third-party programs installed on your computer, triggering Windows to freeze, crash, or display a BSOD (blue screen of death) error. This problem may be encountered due to the program you start manually or the background services silently running when you trigger Windows. In these circumstances, you can get the hassle-free solutions from experts over the phone simply by dialing the Avast customer service phone number. To make sure if the background services encounter the BSOD or the system crash issue, continue with these steps:
Step 1 – First of all, restart your computer and run the Windows operating system in Safe Mode, which is necessary to execute various troubleshooting tasks in Avast antivirus. Here’s how to restart Windows 7 in Safe Mode:
- Click the ‘Start’ menu, followed by the Shutdown arrow icon, and then press and hold the F8 key, choose the ‘Restart’ option.
- Stay to hold down the F8 key till your computer restarts and a list of selection displays.
- Press the arrow keys to highlight the Safe Mode and press the ‘Enter’ button.
Step 2 – When the Windows is working in Safe Mode, concurrently press the Windows + R keys to access the ‘Run’ dialog box.
Step 3 – In the Open text field, enter the msconfig.exe command and click the ‘OK’ button to access the System Configuration tool.
Step 4 – Click the ‘General’ section and choose the ‘Diagnostic Startup’ tool to remove all the beginning programs.
Step 5 – Click on the ‘Services’ tab and place a tick mark in the check boxes of your Avast Antivirus services.
- Avast Internet Security or Avast Premier: select the Avast antivirus and Firewall check boxes.
- Avast Free Antivirus or Avast Pro Antivirus: choose the Avast Antivirus check boxes.
Step 6 – Go back to the ‘General’ tab and ensure that the Selective startup option is now selected. Click the ‘OK’ button and restart your computer once asked.
If your computer starts functioning normally again, and the issue is due to the Avast antivirus conflicting with any other program or the services running in the background silently. To set up Windows to restart in the Normal mode, try to execute the System Configuration tool and choose the ‘Normal startup’ under the ‘General’ section. However, if the BSOD or computer crashing issue is still continuing, you can report your problems to the tech professionals by calling on the Avast customer support phone number and get further support and solutions to get rid of the issues caused by the Avast antivirus.